Our Satisfaction Guarantee
Custom apparel is made for you. We want you to feel good about the finished result.
We'll make sure you walk away happy.
If something is wrong with your order, talk with us. We will review what happened and work with you on a fair way to make it right.
When to reach out
- Your finished product differs significantly from the design you approved.
- Your items arrive with a flaw or a production problem.
- Your order misses a firm in-hand date that Kenmar confirmed for your event.
A note about delivery dates
If you need your order for a run, party or another event, tell us before placing it so we can confirm a firm in-hand date. When we confirm that date and the order arrives after it, contact us to discuss a resolution.
Standard production and shipping windows are estimates, rather than confirmed event deadlines. Our late-delivery resolution applies to a confirmed firm in-hand date, rather than an estimated window.
How we make it right
We look at the issue and the order together. A resolution may include a correction, replacement, partial refund or another practical solution. The right approach depends on what happened; this is not a promise of an automatic or full refund.
Our goal is simple: hear you out, address the problem and make sure you walk away happy.
Tell us what happened
Send your order number, a short description of the issue and photos if they help show the problem. If your concern is timing, include the firm in-hand date we confirmed.
You can also email sales@kenmarshirts.com or call (718) 824-3880.